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Here're several steps you can follow to reset your smartphone to factory settings without losing anything that’s important to you, like your contacts, documents, pics or downloaded apps.

The dr.fone suite lets you easily perform backup copies, transfer files and solve serious errors going on in your smartphone

SHAREit - Transfer & Share is a free tool that lets you send files between devices even when you have no Internet or nearby WiFi networks.

If you need to restore your smartphone, AirDroid lets you manage your device and everything on it without running into any problems.

if you want to keep your computer optimized and free of malicious software so that it performs at its best, you can instal the free suite from Glary Utilities to clean, optimize, secure, and improve the performance of your system